MapleRise Living Inc. (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have.
Information we collect
When you submit our consultation request form, book a consultation, or use the website chat, we collect the contact details and enquiry information you choose to provide (such as your name, phone number, email address and a short description of the support you’re looking for).
What not to send
Please do not submit medical records, diagnoses, medication lists, treatment records or other sensitive health information through this website, its forms or its chat. This website is not a medical or emergency service, and website chat is not a clinical intake channel.
How we use your information
We use the information you provide only to:
- respond to your enquiry and arrange a consultation,
- discuss support options with you or your family,
- with your consent, follow up about our services (including by phone, email or SMS), and
- meet legal or regulatory obligations.
We do not sell your personal information.
SMS consent
If you provide your mobile number and consent, we may send you text messages related to your enquiry or consultations. Message frequency varies; message and data rates may apply. You can opt out at any time by replying STOP.
Third-party services
Our consultation form, booking calendar and website chat are provided by a third-party client management platform. Information you submit through those tools is processed by that provider on our behalf in order to respond to you.
Your choices
You may ask us at any time to access, correct or delete the personal information we hold about you, subject to legal requirements. Contact us at info@maplerise.com or (587) 889-8021.
Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the most recent version.